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FAQ

FREQUENTLY ASKED QUESTIONS

  1. How are your artists selected?
  2. How long does it take to fill an order?
  3. When are you charged for an order?
  4. Where do I enter a promotion code?
  5. Do you offer a layaway plan?
  6. Why are so many items not immediately available?
  7. Why are items shipped to New York State taxed?
  8. What credit cards do you accept?
  9. How much do you charge for shipping?
  10. Why isn't every shipping option always available?
  11. Do you ship outside of the United States?
  12. What is your return policy?
  13. When will I receive my refund?
  14. Do you accept custom orders?
  15. Will your artists personalize an item or resize a piece so it fits properly?
  16. Do you sell one-of-a-kind items?
  17. Why are some measurements in inches and others in millimeters or centimeters? 

 

How are your artists selected?

Artists are selected based on their accomplishments and quality of work. Our goal is to provide the customer with a broad selection of artistic contemporary jewelry of the highest quality. With the exception of some of our special exhibitions all of our fine art jewelry is handcrafted in America. If you would like to submit your work for consideration in our gallery, please email us your biography and 6-8 square images of your work (300 dpi), including descriptions and prices.

How long does it take to fill an order?

If an item is on hand it usually will ship in 3-5 business days. If an item has to be made delivery times will vary depending on the time to make the piece, availability of materials, the artist's schedule, and other factors. The shipping date is NOT a promise to ship by that date. It is an estimate based on the artist’s experience; but the customer can expect shipment close to that date. The customer will receive an email when the item ships. Please be aware that no two items will look exactly alike because of the handcrafted nature of the work.

When are you charged for an order?

You will be charged the full amount when you place an order, even if the item is not immediately available.

Where do I enter a promotion code?

The promotion code should be added at the bottom of your shopping cart. Scroll below Proceed to Checkout and enter under Coupon Code. Click Go to apply discount. If you click Proceed to Checkout without clicking Go, of if you add an item to your shopping cart and proceed to checkout without viewing your cart, you may add the promotion code under Order Confirmation during the checkout process.

Do you offer a layaway plan?

Yes. You may pick any time period to complete your payments that you like. When your payments are complete your order will be submitted to the artist. The artist's normal shipping dates will apply.

Why are so many items not immediately available?

Just because an item is not immediately available does not mean it cannot be purchased. All of our contemporary jewelry is handcrafted by the artist one at a time in their studio. Because our jewelry is not mass produced it is unusual for an artist to keep a large inventory. While many items can be made more than once, please be aware that no two items will look exactly alike because of the handcrafted nature of the work.

Why are items shipped to New York State taxed?

Artners Gallery is located in New York State. According to state and federal tax rules, we are required to charge sales tax on any item shipped to a New York State address.

What credit cards do you accept?

We accept Visa, Master Card, Discover, and American Express.

How much do you charge for shipping?

Artners Gallery obtains discounted shipping rates which we pass through to our customers. Shipping costs are added to the purchase price at checkout. We offer our customers three shipping options: ground, priority (2 day), and overnight (next day). While we generally use UPS, we reserve the right to use any major shipping carrier depending on the situation.

All items shipped are insured for the full purchase price and must be signed by an adult upon delivery. Delivery time and costs vary depending on the shipping option and where the item is shipped. Please contact us if you would like to expedite an order or use a different service. Additional charges may apply. FREE GROUND SHIPMENTS WITHIN CANADA AND THE UNITED STATES ON ORDERS UP TO $5,000.

Why isn't every shipping option always available?

Every shipment is insured for the full purchase price of the order. In some cases it is impossible to obtain insurance for a particular shipping option above a certain amount ($5,000 for ground shipping and $10,000 for 2 day shipping). Only available shipping options are offered..

Do you ship outside of the United States?

Please call for overseas shipments. We ship outside of the United States, but the customer is responsible for shipping and insurance as well as custom duties, taxes and other miscellaneous expenses. Shipments to Canada are processed like those in the United States. 

What is your return policy?

If you want to return an item Artners Gallery must be notified within 10 days of receipt, or by January 15 for items purchased during the holiday season (November 15 to December 25). When you contact us we will email you a shipping label that must be used to return the item directly to the artist. All returned items must be shipped within 14 days of receipt. The item must be returned in its original condition (as determined by the artist) and in its original packaging. The full purchase price of the item will be refunded (less shipping costs). If the artist determines that the item is damaged an additional charge may apply. NO CUSTOM OR PERSONALIZED ORDERS MAY BE RETURNED.

When will I receive my refund?

We process a customer’s refund as soon as the artist receives the returned item and confirms that it is in its original condition. The full purchase price of the item will be refunded (less shipping costs). If the artist determines that the item was damaged in any way an additional 50% fee will apply.

Do you accept custom orders?

We are happy to customize a piece or design something special just for you. If you are interested in custom designed jewelry please contact us to discuss your ideas. Due to the individuality of such pieces ALL CUSTOM ORDERS ARE FINAL!

Will your artists personalize an item or resize a piece so it fits properly?

Many of our artists are happy to personalize a piece for you. Changing the color of a stone, adding a new chain, or altering the design slightly can often be done without too much difficulty. In addition, most artists are willing to resize a ring, change the length of a chain, or adjust a post so the piece fits properly. Depending on the extent of the modifications or adjustment the price may change. Please contact us for delivery times and final pricing, including additional shipping costs that may be required. Due to the specialized nature of such requests ALL ORDERS FOR PERSONALIZED ITEMS ARE FINAL!

Do you sell one-of-a-kind items?

Many pieces sold by Artners Gallery are one-of-a-kind items that cannot (or will not) be reproduced. If an item is one-of-a-kind it will be indicated under “other details” on the product description page. One-of-a-kind items also are listed in the drop down menu under jewelry.

Why are some measurements in inches and others in millimeters or centimeters?

While our fine designer jewelry is handcrafted in the United States many of our artists come from overseas where the metric system is predominant. Consequently some of our artists are more comfortable using millimeters instead of inches. Millimeters also enable an artist to be more precise. Just remember that 1 inch = 25.4 mm = 2.54 cm. On the product description page there often is a small picture under the large one that displays the item on a mannequin to put it in perspective. Click on the small picture for its full size.

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