FREQUENTLY ASKED QUESTIONS
Artists are selected based on their accomplishments and quality of work. Our goal is to provide the customer with a broad selection of artistic contemporary jewelry of the highest quality. With the exception of some of our special exhibitions all of our fine art jewelry is handmade in the United States or Canada. If you would like to submit your work for consideration in our gallery, please email us your biography and 6-8 images of your work, including descriptions and prices.
If an item is in stock it usually will ship within 3-5 business days. If an item has to be made delivery times will vary depending on the time to make the piece, availability of materials, the artist's schedule, and other factors. The shipping date is NOT a promise to ship by that date. It is an estimate based on the artist’s experience; but the customer can expect shipment close to that date. The customer will receive an email when the item ships. Please be aware that no two items will look exactly alike because of the handcrafted nature of the work. Gemstones may be a slightly different size and/or shape, which may require a slight alteration to the design, but the fundamental design will remain the same.
You will be charged the full amount when you place an order, even if the item is not immediately available.
Click on coupon/gift certificate just above the payment button during checkout and enter the promotion code, or enter it at the bottom of the shopping cart under Coupon Code. The price should be adjusted immediately.
Yes. You may receive free financing for up to six months from PayPal credit. Upon credit approval your order will be shipped. We also offer a layaway plan. The artist's normal shipping dates will apply. Please call for details.
All of our contemporary jewelry is handcrafted by the artist one at a time in their studio. Because our jewelry is not mass produced it is unusual for an artist to keep a large inventory. Unless otherwise indicated, most items can be made more than once; but please be aware that no two items will look exactly alike because of the handcrafted nature of the work. Gemstones may be a slightly different size and/or shape, which may require a slight alteration to the design, but the fundamental design will remain the same.
Artners Gallery is located in New York State. According to state and federal tax rules, we are required to charge sales tax on any item shipped to a New York State address.
We accept Visa, Master Card, Discover, and American Express. We also accept PayPal.
Artners Gallery obtains discounted shipping rates which we pass on to our customers. Shipping costs are added to the purchase price at checkout. We offer our customers three shipping options: ground, priority (2 day), and overnight (next day). While we generally use USPS, we reserve the right to use any major shipping carrier depending on the situation.
All items shipped are insured for the full purchase price and must be signed upon delivery. Delivery time and costs vary depending on the shipping option and where the item is shipped. Please contact us if you would like to expedite an order or use a different service. Additional charges may apply. FREE GROUND SHIPMENTS WITHIN CANADA AND THE UNITED STATES ON ORDERS UP TO $5,000.
Every shipment is insured for the full purchase price of the order. In some cases it is impossible to obtain insurance for a particular shipping option above a certain amount ($5,000 for ground shipping and $10,000 for 2 day shipping). Only available shipping options are offered..
Please call for overseas shipments. We ship outside of the United States, but the customer is responsible for shipping and insurance as well as custom duties, taxes and other miscellaneous expenses. Shipments to Canada are processed like those in the United States.
If you would like to return an item you must notify Artners Gallery within 10 days of receipt. When you contact us we will email you a shipping label that must be used to return the item directly to the artist. All returned items must be shipped within 14 days of receipt. The item must be returned in its original condition (as determined by the artist) and in its original packaging. The full purchase price of the item will be refunded net of return shipping costs as soon as the artist confirms that the item is in its original condition. If the item is damaged a fee will apply equal to 50% of the purchase price. NO CUSTOM OR PERSONALIZED ORDERS MAY BE RETURNED.
We process a customer’s refund as soon as the artist receives the returned item and confirms that it is in its original condition. The full purchase price of the item will be refunded (less shipping costs). If the artist determines that the item was damaged in any way an additional 50% fee will apply.
We are happy to customize a piece or design something special just for you. If you are interested in custom designed jewelry please contact us. Due to the individuality of such pieces ALL CUSTOM ORDERS ARE FINAL!
Most of our artists are happy to personalize a piece for you. Changing the color of a stone, adding a new chain, or altering the design slightly can often be done without too much difficulty. In addition, most artists are willing to resize a ring, change the length of a chain, or adjust a post so the piece fits properly. Depending on the extent of the modifications or adjustment the price may change. Please contact us for delivery times and final pricing, including additional shipping costs that may be required. Due to the specialized nature of such requests ALL ORDERS FOR PERSONALIZED ITEMS ARE FINAL!
Many pieces sold by Artners Gallery are one-of-a-kind items that cannot (or will not) be reproduced. If an item is one-of-a-kind it will be indicated under “other details” on the product description page. One-of-a-kind items also are listed in the drop down menu under jewelry.
While our fine designer jewelry is handcrafted in the United States many of our artists come from overseas where the metric system is predominant. Consequently some of our artists are more comfortable using millimeters instead of inches. Millimeters also enable an artist to be more precise: 1 inch = 25.4 mm = 2.54 cm. On the product description page there often is a small picture under the large one that displays the item on a mannequin to put it in perspective. Click on the small picture for its full size.