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Shipping / Returns

Shipping

How much do you charge for shipping?

Artners Gallery obtains discounted shipping rates which we pass through to our customers. Shipping costs are added to the purchase price. We offer our customers three shipping options: ground, priority (2 day), and overnight (next day). While we generally use UPS, we reserve the right to use any major shipping carrier depending on the situation.

All items shipped are insured for the full purchase price and must be signed for by an adult upon delivery. Delivery time and costs vary depending on the shipping option and where the item is shipped. Please contact us if you would like to expedite an order or use a different service. Additional charges may apply. FREE GROUND SHIPMENTS WITHIN CANADA AND THE UNITED STATES ON ORDERS UP TO $5,000.

Why is there no Ground Shipping option for orders greater than $5,000?

Every shipment is insured for the full purchase price of the item purchased. In some cases it is impossible to obtain insurance for a shipping option if the price of the item exceeds a certain threshold. For Ground Shipments the threshold is $5,000 and for Two Day Shipments the threshold is $10,000. Only available shipping options are offered. 

Do you ship outside of the United States?

Please call for overseas shipments. We ship outside of the United States, but the customer is responsible for shipping and insurance as well as custom duties, taxes and other miscellaneous expenses. 

Returns

What is your return policy?

If you would like to return an item Artners Gallery must be notified within 10 days of receipt, or by January 15 for items purchased during the holiday season (November 15 to December 25). When you contact us we will email you a shipping label that must be used to return the item directly to the artist. All returned items must be shipped within 14 days of receipt. The item should be returned in its original condition (as determined by the artist) and in its original packaging. The full purchase price of the item will be refunded (less shipping costs). If the artist determines that the item is damaged an additional charge may apply. NO CUSTOM OR PERSONALIZED ORDERS MAY BE RETURNED.

When will I receive my refund?

We process a customer's refund as soon as the artist receives the returned item and confirms that it is in its original condition. Generally that should be within 7-10 days after the item is returned.



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